Arrowmont Stables & Cabins, LLC
Rental Policy Terms & Conditions For
Cabins & Horseback Riding
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VACATION CABINS TERMS/CONDITIONS

Cancellation Policy:
Two weeks cancellation notice is required for deposit refund less a $40 administrative fee. For less than 2 weeks’ notice, the full payment is required. There are no refunds for changes, early departures or late arrivals with less than two weeks notice. Arrowmont is a small “boutique” type facility off the beaten track. We recommend you purchase Trip Insurance to avoid any possible problems.

Occupancy:
Vacation cabin standard occupancy for the “King Cabin” is a maximum of 6 people. Standard occupancy for the “Queen Cabin” is a maximum of 4 people. The” Efficiency” unit occupancy is a maximum of 2 people. Any children or adults stay free of charge when using existing beds. Extra beds are not available with the exception of a child’s cot/crib. These are No Smoking units.

Internet:
Internet WiFi may be accessed free of charge at the Reception Office at the Stables.

Check In:
You may check-in between 4 PM and 6 PM, Monday through Saturday. Sorry, there are no Sunday check-ins. Please present photo ID upon check-in.

Check Out:
Check-out is at 11 AM except on Sunday. Sundays have a late check-out of 3 PM.

Late Arrival:
If you are arriving after 6 PM, please call and we will make arrangements for you to gain entrance to your cabin.

Deposit Policy:
100% of First night’s rate is charged to your credit card on the day of booking.

Taxes:
There are state and local taxes required. North Carolina Sales Tax is 6.75% and Jackson Co. Travel & Tourism Tax is 4%.

Payment:
You may use Visa, Mastercard, Discover or American Express to secure your reservation and pay your deposit. Upon arrival, you may pay the balance due with cash or credit cards.

Security Deposit:
A $200 security deposit is required in addition to the cabin deposit. The security deposit is refunded when your cabin is left in good shape. Please help keep our rates down by making sure you wash your dishes/pots-pans before leaving.
If our staff is required to clean your kitchen after you leave, a $50 cleaning fee is charged. Dishes/pots need to be washed to avoid kitchen cleaning fee.

“No Show”:
The Full cabin/room rental fee for the full reservation period plus any applicable taxes is charged.

Parking:
There is Free parking on site (reservation is not needed).

Pets:
While we are “dyed in the wool” animal lovers, we simply are too small to set aside a unit specifically for families with pets. We are sorry.
If a pet is found in your cabin, the minimum charge starts at $200 for your pet plus $100 extra for fumigating the unit. This will be charged to your credit card.

Rates May Change Without Notice

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HORSEBACK RIDING TERMS AND CONDITIONS

Reservations:
Reservations are needed for horseback riding. You might just show up when we are on a trail ride or clearing a trail and wonder where is everyone. June through October, we recommend 5 – 10 days lead time. A day and a half lead time is recommended the rest of the year.

Trail Ride Demonstrations Start at:
10:00AM, 1:00PM, and 3:30PM Monday through Saturday, June through August. Sundays the Stables are closed.
11:00 AM and 2:00 PM Monday through Saturday , September through May. Trail times are more weather dependent in the winter but generally start at the posted times.
Winter – January through March 15, Trails are at 1 pm to catch the warmest part of the day.

Trail Choices:
There are 5 different walking trails, a Walk-Trot-Canter and a Luncheon Ride. The rates start at $59.50 and go up to $160 for the Walk-Trot-Canter and/or Luncheon Ride. There are also Special “Proposal” or “Sweetheart” Rides with at least 2 weeks notice.

Trail length times are approximate:
The rate is based on the trail and not time. Please understand, it’s hard to “push button” a horse to be exact.

Availability:
Trails Go RAIN OR SHINE. Ponchos and rain gear are provided. Stables Are Open Year Round. Closed Sundays, Thanksgiving and Christmas.

Trail Ride Group Policy
A 10% discount is given for groups of 10-14. A 15% discount is given for groups of 15 or more.

Trail Ride Discounts
We value and appreciate our Military and our Public Safety Officers (Policemen). Present your Military/Police ID and receive a 15% discount for you and your family.  When you stay in one of our vacation cabins you also receive a 15% discount on any trail ride you choose.

Deposit:
A Credit Card is used to secure your reservation.  It is not charged unless you don’t show or call the night before by 5 pm if you have 9 or less in your group.  If there are 10 or more please give at least 5 days notice.  Upon arrival, you may choose to pay via Cash, Traveler’s Checks, or Credit Card.

If you know you want a specific trail, please let us know when you reserve and we’ll be better prepared.

Safety:
Before every trail ride a safety video or live demo is presented covering how the horses have been trained, safety tips and horse personality. You are then given an opportunity to try your horse out in the ring, and if needed, we will change horses for you.
Helmets are provided free of charge.
Plan an additional 30 -45 minutes for the Safety Program. The Safety Program is FREE of charge. We cherish your well-being.

Trail Double Riding Policy
For safety and following AMA guidelines, we do not allow double riding of adults or children.

Cancellation Policy:
24 Hour Cancellation Policy on Horseback Rides for groups of 9 or less.
5 Day Cancellation Policy for groups of 10 or more on Horseback Rides.
There is a $45.00 cancellation fee per horse if you do not call within the cancellation period for your group size and get a cancellation code for your group.

If you don’t show on the day of your reservation or cancel less than 24 hours beforehand for groups of 9 or less and 5 days for groups of 10 or more, there is no refund.

Payment:
Cash, Travelers Checks, Visa, Mastercard, Discover or American Express may be used. You are charged per person riding upon arrival.

Rates May Change Without Notice